Florian Hillen is the Founder and CEO of VideaHealth, an AI-powered platform designed to enhance dental care by improving diagnostic accuracy, streamlining workflows, and supporting patient outcomes with consistency and efficiency. Trusted by leading dental organizations, VideaAI integrates seamlessly with major imaging and practice management systems. It leverages a vast dataset of dental images and FDA-cleared detections to automatically identify and recommend treatments for a wide range of oral conditions, including pediatric cases. The platform also offers patient-friendly visualizations to improve case acceptance and supports dental networks with actionable insights for performance optimization.
What inspired you to found VideaHealth, and what initial challenges did you face in developing an AI solution specifically for dental health?
The inspiration behind founding VideaHealth was my desire to make a significant, global impact on our society and healthcare specifically. Dentistry presented an incredible opportunity because nearly everyone visits a dental office, making it possible to improve the lives of a billion patients through better diagnostics. One of the biggest initial challenges was navigating uncharted regulatory terrain. When we started, the FDA did not have a clear framework for dental AI, so we had to work closely with them to shape the path forward.
How has VideaHealth’s mission evolved since its founding, and what impact do you hope to have on global dental health over the next decade?
Our mission has always been to empower dental clinicians to deliver better care through AI. While the mission remains constant, the way we fulfill it has evolved—beyond diagnostics, we now automate administrative workflows to further support dental teams. Over the next decade, we aim to touch the lives of a billion patients, and our data shows that roughly half of them receive better treatment through our AI, so a powerful and quantifiable impact we all work very hard on achieving.
You aim to improve care for a billion patients worldwide. Could you tell us about the milestones achieved so far and the strategies you are employing to reach this ambitious goal?
We have integrated VideaAI into the workflows of over 30,000 dental professionals and positively impacted more than 40 million patients annually. Key milestones include a great partnership with Henry Schein One to integrate our AI seamlessly into dentists’ workflows as well as winning the largest dental group in the U.S. and the largest in Canada as our customers. These partnerships help us embed AI into daily practice, ensuring adoption and long-term success. Our provider-first approach sets us apart and positions us to serve clinicians’ evolving needs effectively.
Can you share some details about the recent partnership with Dentalcorp and the benefits Dentalcorp practitioners and patients are already seeing from VideaHealth’s AI?
Expanding into Canada through our partnership with Dentalcorp is an exciting milestone. Dentalcorp’s practitioners are already reporting improved detection accuracy and increased case acceptance rates. This means patients are receiving earlier interventions and avoiding the need for more complex treatments, ultimately improving their overall care experience.
How does VideaHealth’s AI platform improve diagnostic accuracy and patient engagement compared to traditional methods?
VideaAI serves as a real-time second opinion for clinicians, offering insights based on data from over 100 expert dentists. With training on 50 times the data a dentist might see in a lifetime, our AI enhances diagnostic accuracy and builds patient trust. By visually demonstrating conditions like cavities or bone loss, patients better understand their treatment needs, leading to earlier acceptance and improved outcomes.
With over 30 FDA-cleared detections, what are some specific dental conditions VideaHealth’s platform can identify that might otherwise be overlooked?
VideaHealth’s AI is a powerful tool for detecting dental conditions that are often overlooked or underdiagnosed, such as early-stage caries and periodontal disease. While larger cavities are typically identified, early-stage decay confined to enamel can be missed or dismissed without intervention. Our AI enhances the diagnostic rate for these subtle issues, allowing providers to treat them early before they progress into larger, more invasive problems. Similarly, periodontal disease, the leading cause of tooth loss in adults, often goes unnoticed by patients until it reaches advanced stages. VideaAI identifies early signs of bone loss and calculus buildup under the gumline, making it easier for clinicians to address these silent conditions and engage patients in their treatment plans.
Beyond detection, what sets us apart is our vision for using these FDA-cleared detections to streamline workflows, improve patient outcomes, and automate repetitive processes, transforming how dental care is delivered. We are excited about how these capabilities will shape the future of dental practices and enhance care for millions of patients worldwide.
In what ways has VideaHealth helped standardize diagnostic practices across Dentalcorp’s extensive network of practitioners?
In DSOs like Dentalcorp, where patients may visit multiple clinics or practitioners, ensuring consistent, high-quality diagnoses across 550 offices and thousands of clinicians is critical. VideaHealth’s AI has reduced diagnostic variability by 35% across all 10 FDA-cleared pathology indications, leveling the field between less experienced and highly seasoned practitioners. For example, our advanced caries detection model has achieved a remarkable 70% improvement in diagnostic performance for less experienced clinicians. This closes the gap and elevates standards for everyone.
This consistency doesn’t just improve the reliability of care—it also strengthens patient trust. Patients who receive uniform diagnoses across clinics are less likely to seek second opinions, which can undermine confidence in their provider. VideaAI not only ensures consistency but also boosts diagnostic accuracy, with a 24% improvement in identifying previously missed pathologies on average across all indications. By standardizing diagnoses, VideaHealth will help Dentalcorp build trust and loyalty among its patients while improving operational efficiency.
Can you explain how VideaHealth’s patient-friendly visualizations have impacted case acceptance rates and patient understanding of their treatment needs?
VideaHealth’s patient-friendly visualizations have revolutionized how patients understand their oral health, directly impacting case acceptance rates. Traditionally, grayscale X-rays left patients confused, as they could not interpret the images without extensive explanation. With VideaHealth’s innovative tools, clinicians can now use colorized X-rays to highlight problem areas like decay or bone loss, turning abstract concepts into clear, urgent visual stories.
This visual clarity is further enhanced by integrating intraoral photos with annotated X-rays, merging science with reality. Patients can see their own tooth alongside the identified issue, making the diagnosis undeniable and fostering trust in their provider’s recommendations. This is especially impactful in a field where over 60% of treatment recommendations traditionally go unaccepted. With AI simplifying complex issues and improving communication, VideaHealth is closing the gap between diagnosis and treatment, making it easier for patients to say “yes” to the care they need.
How does VideaHealth streamline clinical workflows for dental professionals, and what efficiencies are gained through AI-driven insights?
Our WorkflowAI product automates the daily morning meeting by outlining patient-specific tasks and opportunities for care. For example, it reminds teams to complete preventive screenings or optimize in-chair treatments. This streamlined approach ensures no opportunities are missed, improving patient outcomes and maximizing provider efficiency.
How do you see AI transforming dental practices in the coming years, particularly in terms of disease prevention and early intervention?
AI will soon set the standard for diagnostics, enabling earlier disease detection and more personalized care. Over time, automation will streamline nearly every office process, from scheduling to charting. Perhaps most excitingly, we anticipate deeper medical-dental integration, with AI acting as the bridge to connect oral health more closely to overall healthcare.
Thank you for the great interview, readers who wish to learn more should visit VideaHealth.
