Technology is an Engine of Change, but Humans Will Drive It Forward

At its simplest, Customer Experience (CX) is fundamentally about how people engage with brands they know and trust. The quality of that interaction is critical to a company’s reputation and arguably is the second most significant driver of repeat business behind the product or service itself….

Dheeraj Pandey, CEO and Co-founder of DevRev – Interview Series

Dheeraj Pandey, CEO and co-founder of DevRev, is also the former CEO and founder of Nutanix and a current board member of Adobe. Along with co-founder Manoj Agarwal, Pandey launched DevRev to transform how developers (Dev) connect with revenue-generating customers (Rev). DevRev’s mission is to embed…

The Ultimate Guide to Collaborative Robots

Imagine a workplace where robots collaborate seamlessly with humans. That’s the future we’re heading towards, thanks to collaborative robots or cobots. Cobots are revolutionizing the workplace. The global collaborative robot market is growing rapidly. According to a recent report, it was valued at around USD 1.9…

Amazon Makes Strategic Expansion into AI Agents with New SF Lab

Amazon has recently announced its latest venture in AI: a specialized laboratory in San Francisco dedicated to developing AI agents. While current AI systems excel at processing information and generating responses, the next generation of AI needs to do something far more challenging: take meaningful action…

Vapi Secures $20M Series A to Redefine Enterprise AI Voice Agents

Vapi, founded in 2023 by CEO Jordan Dearsley and CTO Nikhil Gupta, has announced a $20 million Series A funding round led by Bessemer Venture Partners, alongside investments from Abstract Ventures, AI Grant, Y Combinator, Saga Ventures, and Michael Ovitz. As generative voice models rapidly approach…

OpenAI’s RFT Makes AI Smarter at Specialized Tasks

Remember when we thought having AI complete a sentence was groundbreaking? Those days feel distant now as AI evolved from simple pattern matching to increasingly sophisticated reasoning. The challenge with AI has always been the gap between general knowledge and specialized expertise. Sure, large language models…