The CX Power Duo: How Humans and AI Are Revolutionizing the Customer Experience

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand personalized and consistent support across every channel—yet high operational costs, talent shortages, and language barriers make this increasingly difficult. Traditional service models that rely on massive workforces and non-integrated…

Chris Mahl, President and CEO at Pryon – Interview Series

Chris Mahl is President and Chief Executive Officer at Pryon. With more than two decades of experience at some of the world’s most well-known enterprise software companies, Chris specializes in scaling go-to-market and operational strategies for technology companies at all stages of growth. Pryon provides a…

Canada Must Become the New Leader in AI: The Road to 2029

Canada has a remarkable claim to fame in the realm of artificial intelligence. While the United States and China dominate the global stage with massive venture capital flows and booming tech giants, Canadians can point to many of AI’s pioneering minds—from Geoffrey Hinton, often hailed as…

Is Robot Exploitation Universal or Culturally Dependent?

People in Japan treat cooperative artificial agents with the same level of respect as they do humans, while Americans are significantly more likely to exploit AI for personal gain, according to a new study published in Scientific Reports by researchers from LMU Munich and Waseda University…

Repurposing Protein Folding Models for Generation with Latent Diffusion

PLAID is a multimodal generative model that simultaneously generates protein 1D sequence and 3D structure, by learning the latent space of protein folding models.

The awarding of the 2024 Nobel Prize to AlphaFold2 marks an important moment of recognition for the of AI role in biology. What…

Alibaba Cloud targets global AI growth with new models and tools

Alibaba Cloud has expanded its AI portfolio for global customers with a raft of new models, platform enhancements, and Software-as-a-Service (SaaS) tools. The announcements, made during its Spring Launch 2025 online event, underscore the drive by Alibaba to accelerate AI innovation and adoption on a global…

UK forms AI Energy Council to align growth and sustainability goals

The UK government has announced the first meeting of a new AI Energy Council aimed at ensuring the nation’s AI and clean energy goals work in tandem to drive economic growth. The inaugural meeting of the council will see members agree on its core objectives, with…

JPEG AI Blurs the Line Between Real and Synthetic

In February of this year, the JPEG AI international standard was published, after several years of research aimed at using machine learning techniques to produce a smaller and more easily transmissible and storable image codec, without a loss in perceptual quality. One possible reason why this…