AI in CRM: 5 Ways AI is Transforming Customer Experience

In today’s digital world, delivering a robust customer experience has become integral to any business, with hyper-personalization as a new standard. Nearly every company offers a digital product now, and organizations strive to deliver a seamless customer experience at every touchpoint in the customer journey. CRM…

Brand24 Review: The Ultimate Tool to Decode Brand Buzz?

With the sheer amount of data floating around about every brand, knowing your audience’s thoughts can feel overwhelming! Yet, many businesses struggle to make sense of the data overload. I recently came across Brand24, an AI tool that helps brands monitor mentions, understand sentiment, and track…

The Different (and Modern) Ways to Toggle Content

Let’s spend some time looking at disclosures, the Dialog API, the Popover API, and more. We’ll look at the right time to use each one depending on your needs. Modal or non-modal? JavaScript or pure HTML/CSS? Not sure? Don’t worry, we’ll go into all that.

The Different (and Modern)…

Why the Introduction of AI in Long-Term Care Takes a Long Time

AI is making significant strides in many industries, but its adoption in long-term care facilities remains slow and challenging. While AI has the potential to revolutionise patient care through fall detection, bedsore prevention, and sleep quality assessments, the road to widespread deployment has been anything but…

Alex Ovcharov, Founder & CEO of Wayvee Analytics – Interview Series

Alex Ovcharov is the founder and CEO of Wayvee Analytics, a real-time customer satisfaction and engagement monitoring solution for retail, and the co-founder of Sensemitter. He has extensive experience in research, product development, and customer behavior analysis, gained through his roles as Product Director at Shazam…

Understanding AI’s impact on the workforce

The Tony Blair Institute (TBI) has examined AI’s impact on the workforce. The report outlines AI’s potential to reshape work environments, boost productivity, and create opportunities—while warning of potential challenges ahead. “Technology has a long history of profoundly reshaping the world of work,” the report begins….

Centralised AI is dangerous: how can we stop it? – AI News

The intelligence displayed by generative AI chatbots like OpenAI’s ChatGPT has captured the imagination of individuals and corporations, and artificial intelligence has suddenly become the most exciting area of technology innovation. AI has been recognised as a game changer, with potential to transform many aspects of…